Registration and Technical Issues
Q: I registered but forgot my password, what do I do?
A: If you have forgotten your password, click the 'Forgot Password' link on the
sign in page. Enter your email address. Click 'Reset Password' to have your password reset. If you do not have an email address, please call Customer Service at 281.218.6403, Monday – Friday 8am-5pm, CST
Q: Why do I have to register when placing an order?
A: This saves your user profile in the database and allows you to check the status of
your orders and view your order history. This feature is common on most e-commerce sites.
Q: I am getting an error message, what do I do?
A: For technical support, email programs@brandiqinc.com
or call at 281.218.6403, Monday – Friday 8am-6pm, CST. Please specify the error message you received, what browser you are using and at what point in the checkout process you received the message.
Orders and Returns
Q: How quickly are orders processed?
A: Typically, items ordered by 2pm, CST are processed the same day.
Q: How can I cancel my order?
A: Before the order is placed, simply delete items in your cart that you do not want.
If you have already placed your order, please contact Customer Service at 281.218.6403 or respond via email through your order acknowledgement. Hours of operation are Monday - Friday 8am-5pm, CST.
Q: When I change the quantity of an item, my subtotal doesn't change.
A: To change the quantity of any item, you must first enter the new quantity, then
press the “Recalculate Order” button.
Q: How long does it take to receive my order?
A: Delivery time varies depending on production time and transit time. If you wish to Expedite shipping, please note your products will ship your chosen method once production is complete.
Q: What is your return policy?
A: Please call Customer Service at 281.218.6403 for an RMA number (return
merchandise authorization number). When we receive the product back from you we will either credit your account or send a replacement item. Please note, if the item is being exchanged due to a manufacturer defect, no additional shipping charges will be applied; otherwise you will be charged the actual UPS shipping cost.
Q: What if I want to change the logo or add special text to an item? Or what if we want several items on the store kitted together?
A: Please call your sales representative, Breanne, at 281-204-8909. She can work on a custom quote for you on any of these options.
Q: What if I do not see the item/items I am looking for?
A: Please call/email your sales representative, Breanne, at 281-204-8909 (breanne@brandiqinc.com). She can provide you with some ideas and pricing.
Q: Why do items have minimum requirements?
A: We do not stock items currently. The vendors we place the orders with have minimum requirements in order to produce the items. Therefore, all items other than shirts/jackets/polos will have a required minimum. We do not stock shirts/jackets/polos, but we can produce these items as single piece orders only.
Payments
Q: What credit cards do you accept?
A: We accept Visa®, MasterCard®, Discover® and American Express®.
Q: Can I pay using a purchase order? How do I process for PO payment?
A: YES! And here is how…
- Place your order on the store.
- You’ll receive a pending sales order to submit for PO
- Once PO is obtained/approved, you’ll email it to breanne@brandiqinc.com to put the order into production.
- Upon order completion, Invoice will be sent to the designated billing info noted on your PO. **AP email must be provided on the PO.
Shipping
Q: What are the shipping options?
A: You can choose UPS Ground, Next Day Air, 2 Day Air, and 3 Day Select.
Q: What is a shipper account or how do I use my shipper account versus being charge freight?
A: At checkout, when you get to the shipping options, there will be a question asking if you have your own shipper number and if so to provide it. Otherwise please use one of the shipping options shown. If using your own shipper number and you need us to Expedite, please note next to the number how you need us to ship (Ground, NDA, 2Day, 3Day).
Q: How much is shipping/handling for orders placed in the Continental
United States?
A: We ship via UPS ground. Actual shipping costs vary depending on the weight of
your package and the UPS zone that you live in as well as ship method you chose. Shipping costs will be calculated for you when you place your order online.
Q: Do you ship to P.O. boxes?
A: Our freight carriers are unable to deliver packages to a P.O. Box.